2. Questions about the PC Changeadd chapter
2.1 What do I have to do if I want to port my BCS-2 to a new operating systemremove sectionadd section
Please contact us via mail to support@imageware.de or ticket, state your customer number and the license number. If a valid maintenance and support package is available, we will prepare the license. You will then receive your new license certificate, which you use to register online.
If you have an older BCS 2 version without a valid maintenance and support package, the request for the license key is also sent to support@imageware.de, stating your customer number and the license number. Your request will be recorded and reviewed by ImageWare Components. Further information on the license change and the BCS-2 maintenance and support package can be found on the page License change regulations.
2.2 What should be considered when BCS-2 is to be installed on a new PC?add section
- BCS-2 must be licensed again (see FAQ 2.1 above). Information about the procedure and the costs you find on the FAQ page License “Change regulations”.
- If your BCS-2 is connected to a MyBib eDoc system, you must first resynchronize the BCS-2 with MyBib eDoc. This is the way to exchange the license key that is part of the scan client’s licensing data in MyBib eDoc.
- If an RPC error occurs during resynchronization, first reset the scan client in MyBib eDoc. Open the list of the scan clients of your MyBib eDoc system via Settings –> Peer systems –> Scan clients. Open the edit dialog of your scan client via “Change scan client”. In the mask, select the “Reset peer” button and then save your change. This is how you delete all previously stored licensing data. Then proceed as described under Synchronization.